It’s pretty clear that COVID-19 caught most banks and financial institutions flat-footed. Over the last several months, Financial Institutions have been scrambling to digitize their operations. In fact, some are probably moving too fast in their haste and making mistakes that could cost their institutions down the road. Others are still overly reliant on branch offices and require consumers to visit a branch to finish transactions that were initiated online. Now’s the time to go fully digital, but to do so prudently.
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