On-Demand Podcast

How to Implement eKYC & Keep Online Customers Safe

The recent shift toward digitisation has pushed businesses to review their KYC processes, and implement new strategies to protect their customers online.

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Presented by:

Robert Evans

Robert Evans

Claire Galbois-Alcaix

Claire Galbois-Alcaix
Senior Director

As people spend more time online, they leave a digital trail of information that can be used against them if put in the wrong hands. The convergence of online and offline has opened up entire new pathways for fraudsters, money launderers and identity thieves to assume another person’s identity.

KYC (Know Your Customer) refers to the process of verifying the identity of your customers, either before or during the time when they start doing business with your organisation. With eKYC, businesses are able to perform identity verification and due diligence electronically, but must ensure they have the correct end-to-end identity verification strategies in place.

Topics discussed:

  • The impact of digitisation on businesses and their customers
  • The latest risks and compliance challenges
  • How to implement a successful eKYC process
  • Tech innovations that help organisations keep their customers engaged
  • Changes to the regulatory landscape and the future of eKYC