The number of new in-branch account openings was already on a sharp decline before the COVID-19 pandemic. Now, the shift to digital onboarding is full-bore.
For banks, it's not enough to simply try to clone the in-branch experience and "move it online." Instead, banks must consider how technology can optimize and expedite the process to create the type of experience consumers have come to expect from the brands they trust.
In this guide, we explore how the increase in branch closures, staff reductions and the growing move to remote onboarding are impacting financial services and creating an imperative to act. And act fast.
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