Reshaping the Financial Services Sector
Featuring:
Frederic Ho
VP of APAC
Choo Eng Ting
CX Solution Director
For digital banks and financial services organisations, a good digital onboarding experience sets the first impression about your brand and has a direct impact on customer conversions. More consumers prefer to self-serve and are demanding a frictionless process and faster response time during account opening and subsequent transactions. At the same time, financial institutions need to verify the identity of every online user to ensure security and AML/KYC compliance.
How do companies find a balance between customer experience and compliance?
This webinar will share key industry best practices of designing a trusted and secure customer onboarding process and how AI, face-based biometric and live engagement technologies can help enhance digital onboarding experience and improve digital customer acquisition.